SmartVoicemail™ by HulloMail™

Please select a question from the list on the left-hand side

Note, these FAQs are correct and up to date for the latest free and paid-for versions of the apps:

HulloMail for iPhone v2.1.0
HulloMail for Android v3.5.1
HulloMail for BlackBerry v1.7.0

I have a PAYG (pay as you go) tariff, can I still use HulloMail?

Unfortunately, US carriers will not allow you to forward your voicemail to us when you're a PAYG customer.

Is HulloMail Free?

Essentially yes. We do not charge you for signing up or using the service. The service uses your monthly minute allowance. As long as you stay within your allowance it will remain free of charge.

The HulloMail apps are all ad-supported and available for free. An advertizement-free version is available for Android, BlackBerry and iPhone for an annual fee.

Will my Carrier charge me for using HulloMail?

When you are in the US, calls made to you that are forwarded to HulloMail and calls you make to HulloMail should be covered within your monthly minute allowance, but please confirm this with your Carrier. If you keep within your allowance you should not see any additional charges. If you exceed your allowance then charges will be added according to your plan.

If you download and play a message via the mobile internet you may receive a data charge if you've exceeded your data allowance, or don't have one. When roaming abroad we recommend retrieving messages online whenever you can.

Why is it important to activate my HulloMail account following sign up?

It's important to do this if you have an iPhone, Android or a BlackBerry - as this ensures voice calls are forwarded to our service.

How do I activate my account?

If you have HulloMail for iPhone you need to follow these steps to activate your account:

Once you've completed the sign up process, exit the app and go to your phone's address book. You will find three new Contacts, you need to select the one called HulloMail Activate and call.
This is not a call, as such, and therefore you won't be charged.
You will receive an on-screen message saying that activation was a success.
On completion there will be a green dismiss button - select this to complete.

If you have HulloMail for BlackBerry or HulloMail for Android, these steps are already done for you, so there is no need to manually activate.

	Watch the Sign up process on Android
	Watch the Sign up process on iPhone
	Watch the Sign up process on BlackBerry

I haven't received an email to verify my email address

Once you have completed the HulloMail sign up process, an email will be sent to the email address you registered with. Sometimes this email can get delivered to your spam folder, please check there first.

If you still haven't received the email, you will need to visit My HulloMail. Sign in using the same details you registered with, select Email and retype your email address, this will prompt a new verification email to be sent.

I can't connect my Google Sync account, what do I need to do?

Unfortunately, this is a known issue with Google Sync accounts, but Google are aware of the problem. To rectify this and unlock your Google account from the 'Captcha state' please visit https://www.google.com/accounts/DisplayUnlockCaptcha and enter your Google Account credentials along with the text, shown in the image, where required.

Completing this process successfully will make your Google Account operational again and allow HulloMail to connect.

What's the difference between the free and paid for versions of HulloMail?

HulloMail free SmartVoicemail is ad-supported, meaning you will see visual advertisements within the app. We understand this is not to everyone's taste and have therefore introduced an ad-free subscription version of the app that can be purchased for an annual fee.

These apps will contain no advertising and will be first in line to receive new features such as enhanced group messaging, further personalisation options and message management tools.

I want to return to HulloMail

If you want to return to HulloMail, all you have to do is...

Does HulloMail have the same features as my current voicemail?

HulloMail has all the features you are used to from a voicemail service and more. When you get a new message you will be alerted on your device and/or via email. Then you can access your voicemail however you prefer - either via the mobile app, by calling in, or through your email.

But HulloMail is so much more. For instance, messages are kept in your email - you can listen to them, forward them download them and keep them forever. You can even reply with a Hullo - the cool new two-way voice messaging feature.

	Watch the HulloMail app on Android
	Watch the HulloMail app on iPhone
	Watch the HulloMail app on BlackBerry

Why does it matter where I choose to store my messages?

With HulloMail you can choose where your messages are stored, allowing you total control over your messages.

HulloMail will always store your messages unless you change this. Having HulloMail as your message store means your messages will be stored with us and we will send a copy to your email, should you wish, and give you access to your messages via the web, the app and by calling in. This default option means you will have to manage your Inbox, and also the messages that are stored in your My HulloMail and the HulloMail app. This setting will allow for a synchronised view between your app, voice and web access. But if you want to add an email and keep your messages forever, then you need to change your message store to your email provider.

If you have an iPhone you need to go to My HulloMail. Once you have logged in, select the Email tab. Choose your email provider from the drop down menu, tick HulloMail Sync and follow the prompts. We recommend that you change your message store to your email provider and select HulloMail Sync once you have signed up - to allow for a fully synchronized view of your messages and missed calls, however you choose to access them.

You can change your message store directly on your phone if you have an Android or a BlackBerry. Launch the app, select the Settings menu. Select Email from this menu. On the next screen choose your email provider from the drop down menu, add in your email address (if not already displayed) and then tick HulloMail sync. This will change your message store to your email provider.

Watch Message Store on BlackBerry

What are Hullos?

Hullos are short voice messages that you can send to your friends, family and collegues for FREE, like voicemail but without having to make a call first. The recipient of a Hullo doesn't need to be a HulloMail user, although it would be great if they were. You only need their email address to send a Hullo. Your Carrier may charge for sending a Hullo if you exceed your monthly data allowance or if you are roaming.

	Watch how to send a Hullo on Android
	Watch how to reply by Hullo on Android
	Watch how to send a Hullo on iPhone
	Watch how to reply by Hullo on iPhone
	Watch how to send a Hullo on BlackBerry
	Watch how to reply by Hullo on BlackBerry

Can I access my messages from any phone?

Yes. You can call your mailbox from any phone, however for security reasons you will be asked to enter the phone number you signed up with and your HulloMail PIN.

How do I change the mobile number associated with my account?

This can be done, you just need to send us an email to request this at support@hullomail.com.

How do I increase/decrease the time before HulloMail picks up?

PLEASE NOTE: if you are a Vodafone customer you need to call **61*< HulloMail number and country code >*11*30#

This is easy to do. You need to call the following code from your registered phone:

**61*(personal HulloMail number and be sure to include the country code)*DELAY#

Where DELAY is stated, this is where you can enter the amount of seconds delay you want. Options available 5, 10, 15, 20, 25 and 30 seconds.

For example, if I wanted to set a 5 second delay before HulloMail answers, I would call **61*(personal HulloMail number)*5#. Your delay will now be changed to 5 seconds.

How can I connect HulloMail with my Facebook account?

The ability to share voice messages with Facebook is currently only available on Android and iPhone devices. If you have HulloMail for Android, version 3.0 and have signed up for the service you need to follow the steps below to connect your HulloMail service to your Facebook account:

Open the app
From the central message list press the menu button on your phone
Select Settings
Tick the Facebook share option, to launch the Facebook authentication process
You will need to log in with your Facebook account details
You will be asked to 'allow' HulloMail
Your HulloMail service is now connected to your Facebook account so you can start sharing

Click to enlarge

If you have HulloMail for iPhone, version 1.2:

Open the app
From the central message list press the Settings button, top left
Tick the Facebook share option, to launch the Facebook authentication process
You will need to log in with your Facebook account details
You will be asked to 'allow' HulloMail
Your HulloMail service is now connected to your Facebook account so you can start sharing

Click to enlarge

	Watch how to connect HulloMail to Facebook on Android
	Watch how to connect HulloMail to Facebook on iPhone

How can I post a Hullo on my Facebook wall?

The ability to post Hullos to your Facebook wall is currently only available on Android and iPhone. If you have HulloMail for Android version 3.0 and have signed up for the service and connected your HulloMail service to your Facebook you need to follow the steps below:

From the central message list, press the microphone icon (bottom right)
A dialog box will appear - select Hullo to: Facebook (if you don't see Facebook as an option you haven't connected HulloMail to your Facebook account, follow the instructions here)
You can add a message to appear with your Hullo on Facebook (this can be written before or after you have recorded your Hullo)
Once you're happy press share, top right
You will receive an on-screen message telling you that your message was sent

Click to enlarge

If you have HulloMail for iPhone version 1.2 follow the steps below:

From the central message list, press the microphone icon (bottom right)
A dialog box will appear - select Hullo to: Facebook (if you don't see Facebook as an option you haven't connected HulloMail to your Facebook account, follow the instructions here)
You can add a message to appear with your Hullo on Facebook (this can be written before or after you have recorded your Hullo)
Once you're happy press share, top right
You will receive an on-screen message telling you that your message was sent

Click to enlarge

	Watch how to post a Hullo to Facebook on Android
	Watch how to post a Hullo to Facebook on iPhone

How can I share an existing voice message on my Facebook wall?

The ability to share voice messages to your Facebook wall is currently only available on Android and iPhone. If you have HulloMail for Android version 3.0 and have signed up for the service and connected your HulloMail service to your Facebook you need to follow the steps below:

From the central message list, select the message you would like to share with Facebook
On the message detail screen press the menu button on your phone
Select Share
A dialog will appear, where you can add text to appear with your shared voice message - once you're happy press OK
A dialog will appear informing you that your voice message has been shared successfully to your Facebook wall

Click to enlarge

If you have HulloMail for iPhone version 1.2 follow the steps below:

From the central message list, select the message you would like to share with Facebook
On the message detail screen press the Share icon
A dialog will appear, where you can add text to appear with your shared voice message - once you're happy press Publish
A dialog will appear informing you that your voice message has been shared successfully to your Facebook wall

Click to enlarge

	Watch how to share a message on Facebook on Android
	Watch how to share a message on Facebook on iPhone

How can I delete a voice message I have posted on my Facebook wall?

If you change your mind and want to delete a voice message you have already shared, you need to go to your Facebook account. Once you have logged in check your Facebook wall and simply delete the posting from here.

I don't want to share my messages on Facebook anymore, how do I do this?

There are two ways to do this:

Firstly, you can keep your Facebook account connected to HulloMail and simply not use the feature - HulloMail will only share messages you select and confirm to share.

Secondly, you can disable this feature. Follow these steps for Android:

From the central message list, press the menu button on your phone
Select Settings
Untick the Facebook share option in the menu

Follow these steps for iPhone:

From the central message list, press the Settings button
Untick the Facebook share option in the menu

Can I record and select different greetings depending on who the caller is?

Yes you can. This is a feature we have recently introduced to our paid-for Android, BlackBerry and iPhone applications.

How do I purchase HulloMail?

In order to purchase the ad-free or paid-for version of our app, you need to search your appropriate app store for HulloMail SmartVoicemail. Once you have found the app, purchase it and install and sign up on your phone in the usual way.

You can also upgrade from within the free app on iPhone and Android. Go to Settings, followed by the In-App Store. You will be taken to a screen where you will be able to subscribe to HulloMail SmartVoicemail. Press the Buy Now button, confirm you want to make the purchase and follow the instructions. Once complete, your app will now have all the paid-for features for one year.

What am I buying?

The paid-for versions of the apps contain no advertising and have the following features over and above the free versions of the apps:

Individual Greetings (The ability to record, save and assign different greetings to your different contacts)
Access Control (Additional features to control security to your voicemail.)
Increase voicemail length (up to 5 minutes)

Additional features coming soon.

What if I decide I don't want to have the paid version anymore?

The fee means you have the ad-free version of the app for one year from the date of purchase. Should you wish to discontinue using this version of the app, simply do not renew. To return to the ad-supported, free version of the application, you will need to delete the paid-for app and download HulloMail, Free Smart Voicemail, you can sign in using the same details.

Will I lose my greetings if my subscription runs out?

If you fail to renew your subscription to HulloMail SmartVoicemail, all your paid-for features, including Individual Greetings, will be disabled until you renew your subscription.

How do I know what contact source/provider to select?

As soon as you have signed up for HulloMail you can set up your contacts so that you can see who is calling you instantly. Your phone contacts will automatically associate with your messages and missed calls. In addition, HulloMail allows you to synchronize your GMail contacts with the service. If you would prefer these to be the source of your contacts, you can find out how to do that here.

I want to synchronize with my phone contacts, how do I do this?

Synchronization with your phone contacts happens automatically on registration.

I want to synchronize with my email contacts, how do I do this?

This process is different depending on your device.

If you have HulloMail for BlackBerry you need to go to the Settings menu, select Contacts, and make sure the Contact Source is set to Google. This will synchronize your Google contacts with your HulloMail account.

If you have HulloMail for Android you can synchronize your Google contacts with the service. To do this, you need to go to the Settings menu, select Contacts and make sure the Contact provider is set to Google.

You can also visit My HulloMail, sign in and select Contacts next to Contacts Provider. You will find a drop down menu - select Email from the list. This will mean your Google contacts will synchronize with your HulloMail service.

Watch Google Contacts Management on BlackBerry

I don't want any contacts to be synchronized with the HulloMail service

If this is the case, then make sure you select None as your contact source/provider.

I haven't updated my contacts recently, how do I refresh them with HulloMail?

If you have selected Google as your Contact Source, then you don't need to do anything as your contacts are automatically refreshed when a message is delivered to your account.

If you have your contacts synchronized with iPhone or Android, your contacts will automatically refresh every time you start up the app. If you have done this and your contacts are still not refreshed, then try logging out of the app, closing it, then restart the app and sign in. If you then leave the app open for a short time, your contacts will be fully refreshed.

If your contacts are synchronized with your BlackBerry, select Settings, Contacts, BlackBerry, then OK. This will refresh your contacts immediately.

I can see a HulloMail icon next to a contact in my address book, what does that mean?

HulloMail is bringing your address book to life.

The HulloMail logo next to a contact means they also use HulloMail and you can send Hullos directly to their phone.

But don't worry, you don't have to be a HulloMail user to receive a Hullo. Where you see the envelope icon, you have their email address and can send a Hullo to them that way.

How do I record a personal greeting?

This process is slightly different depending on your phone.

iPhone - You need to select Settings and then Voicemail from the menu, select Greetings from this screen. In this section you will see what is your current active greeting (Default or Personal) and it will tell you whether you have recorded a personal greeting. To record, click Personal and you will be taken to another screen where you can record your greeting. Don't worry if you get stage fright, you can play and re-record your greeting as often as you like. Once you are happy select Save.

BlackBerry - Press the menu button and choose Settings, select Voicemail, then Greetings. Select Personal and press the record button to begin recording. Once you are happy press the menu button on your phone and select Save. If Personal is already selected you can still press this option to record another greeting.

Android - Press the menu button and choose Settings and select Greetings. Press Active greeting and choose Personal greeting, press record and give it your best shot. Once you are happy press the Save button. If you wish to change your personal greeting, go to Greetings and select 'Record a Personal Greeting'.

You can also record a personal greeting by calling 1-202-747-6290 from the phone you signed up with, select option 5, then 1 for Personal Greeting or 2 to record your name.

	Watch Record a Greeting on iPhone
	Watch Record a Greeting on Android
	Watch Record a Greeting on BlackBerry

Can I record my name?

You can if you prefer, just record your name and not a full personal greeting. The Name Recording will be played as part of the default greeting if no personal greeting is recorded and selected.

If you have HulloMail for iPhone you need to go to the Settings menu, select Voicemail, select Greetings and press where it states Recorded Name. Then you are taken to a screen where you can record, play back and re-record your name, if necessary.

If you have HulloMail for BlackBerry press the Menu button and choose Settings, then select Voicemail, followed by Greetings and click on where it states Recorded Name. Then you are taken to a screen where you can record, play back and re-record your name, if necessary.

You need to call 1-202-747-6290 from the phone you signed up with, select option 5, then 2 to record your name.

I don't want to record a personal greeting, is there another option?

Of course, the default greeting setting is 'Default', so if you don't record a personal greeting or name, 'Default' will always be the greeting that callers receive.

How do I record and assign an individual greeting to a contact on my Android?

This feature is only available on the paid-for Android application. When you have purchased this version of the application select the Settings menu. From here select Greetings. You will see three options in this section, select Individual Greetings. You need to select the contact you would like to record a greeting for before you record anything. You can select contacts in two ways:

by pressing the + key next to the contact box and selecting a contact from your address book
by pressing in the contact box and type in the name of a contact and selecting the correct contact from the dropdown box

Once you have selected the contact you would like to record a greeting for you will be taken to the record screen. Press record - you have 30 seconds. You can listen to your recording by pressing play. Once you are happy with the greeting press Save. You will receive an on-screen message saying the greeting has been set.

How do I record and assign an individual greeting to a contact on my BlackBerry?

This feature is only available on the paid-for BlackBerry application. When you have purchased this version of the application, select the Settings menu. From here select Greetings. You will see four options in this section, select Individual Greetings. You need to select the contact you would like to record a greeting for before you record anything. Select a contact by clicking on the + Add contact bar at the top of the screen, this will take you to your address book where you can select the contact you want to record a greeting for.

Once you have selected the contact you would like to record a greeting for you will be taken to the record screen. Click Record - you have 30 seconds. You can listen to your recording by pressing Play. Once you are happy with the greeting, press the menu button and select Save. You will receive an on-screen message saying the greeting has been saved.

How do I record and assign an individual greeting to a contact on my iPhone?

This feature is available on the paid-for iPhone application. When you have purchased this version of the application select the Settings menu. From here select Greetings. You will see three options in this section, select Individual Greetings. You need to select the contact you would like to record a greeting for before you record anything. You can select contacts in two ways:

by pressing the + key next to the contact box and selecting a contact from your address book
by pressing in the contact box and type in the name of a contact and selecting the correct contact from the dropdown box

Once you have selected the contact you would like to record a greeting for you will be taken to the record screen. Press record - you have 30 seconds. You can listen to your recording by pressing play. Once you are happy with the greeting press Save.

How do I delete or edit an individual greeting on my Android?

To delete an Individual Greeting, select the Settings menu and click Greetings. From the Greetings screen select Individual Greetings. This will take you to the list of greetings you have already set up. Long press the greeting you would like to delete. You will presented with a dialog box, choose Delete greeting. You will be asked to confirm the delete by pressing OK.

To edit an Individual Greeting, select the Settings menu and click Greetings. From the Greetings screen select Individual Greetings. This will take you to the list of greetings you already have set up. Press the greeting you would like to edit, this will take you to the record screen. Press the re-record button to record a new greeting. Once you are happy, press save and the amended greeting will be saved.

You can also edit an Individual Greeting by long pressing the message you want to edit. This will present a dialog box, select Edit message to be taken to the record screen to re-record the greeting.

How do I delete or edit an individual greeting on my BlackBerry?

To delete an Individual Greeting, press the menu button and then select Settings from the menu. From the settings menu press Greetings.

From the Greetings screen select Individual Greetings. This will take you to the list of greetings you have already set up. Highlight the greeting you wish to delete, then press the menu button, select delete on the list. This action will delete the greeting automatically, once completed you will receive an on-screen dialog telling you the message has been deleted.

To edit an Individual Greeting, select the Settings menu and click Greetings. From the Greetings screen select Individual Greetings. This will take you to the list of greetings you already have set up. Press the greeting you would like to edit, this will take you to the record screen, where you can listen to the greeting or re-record. Press the record button to record a new greeting. Once you are happy, press the menu button and then save, the amended greeting will be saved.

How do I delete or edit an individual greeting on my iPhone?

To delete an Individual Greeting, select the Settings menu and click Voicemail, then select Greetings. From the Greetings screen select Individual Greetings. This will take you to the list of greetings you have already set up. You can swipe the greeting you would like to delete. This action will delete the chosen greeting immediately.

To edit an Individual Greeting, select the Settings menu and click Voicemail, then Greetings. From the Greetings screen select Individual Greetings. This will take you to the list of greetings you already have set up. Press the greeting you would like to edit, this will take you to the record screen. Press the re-record button to record a new greeting. Once you are happy, press save and the amended greeting will be saved.

Can I get Individual Greetings on the HulloMail free SmartVoicemail™ apps?

Individual Greetings are a feature of the HulloMail paid-for applications, Android, BlackBerry and iPhone. There are no plans to make this feature available for the HulloMail free SmartVoicemail™ applications.

Can I record and select different greetings depending on who the caller is?

Unfortunately this is not possible at the moment, however it is something we are looking to introduce shortly.

What email accounts does HulloMail support?

HulloMail supports any email account. With providers such as Gmail and iCloud you can select them as your message store by ticking HulloMail Sync, which will magically ensure your message status is always synchronized, no matter how you access the service.

Why is it important to verify my email address?

Our service is about sending your voice messages to your email, if we don't have the correct and verified email address, this is not possible.

I haven't received an email to verify my email address

Once you have completed the HulloMail sign up process, an email will be sent to the email address you registered with. Sometimes this email can be delivered to your spam folder, please check there first. If you still haven't received the email, you will need to visit My HulloMail. Sign in using the same details you registered with, select Email and retype your email address, this will prompt a new verification email to be sent.

I have Gmail, where are my messages?

They will be sent to your email inbox if you have ticked 'copy to email'. As you will have ticked HulloMail Sync, to change where your messages are stored, they will appear under the label 'HulloMail'.

I don't have Gmail, where are my messages?

Your messages and missed calls are delivered to your email inbox if you have selected Copy to Inbox, and your app, with a copy residing with us. You can listen to them from any phone.

Can I use HulloMail with my company email address?

Yes you can start using HulloMail immediately, just use your company email address during sign up.

I would like to use my company email as my Message Store, how do I do this?

If your company email supports IMAP4 this is possible, you will need to visit My HulloMail, select Email and follow the steps. It's also possible to configure this via your BlackBerry or Android by going to the Settings menu, selecting email and following the prompts. If you experience any problems please check out the HulloMail forum for help as this can sometimes be a bit tricky to set up.

HulloMail is dependent on my email account details, what do I do if I change any of these?

If you change any of your email details, the address and/or password please ensure you update your HulloMail account. You can update your details via your device if you have the BlackBerry app. Select Settings, Personal Details (on the BlackBerry) and amend your email details accordingly. You will be sent a new verification email to make sure we have the correct information. You can also change these details by visiting My HulloMail, selecting Settings, then General to amend. You will need to amend any details this way if you are using the iPhone or Android app.

How do I set up or modify my message storage?

If you have a BlackBerry device, you can change this directly from the app by going to Settings and selecting Email. Here you can choose your Email provider and enter all your email account's details. Don't forget to tick HulloMail Sync and then press the Save button. Your new messages will now arrive directly in your email.

If you have an iPhone or Android device you can change this by visiting My HulloMail and selecting the Email tab. Here you can choose your email provider and enter all your email account's details. Tick the HulloMail Sync option, followed by Save. Your new messages will now arrive directly in your email.

Watch Message Store on BlackBerry

How do I know I've got a voicemail, Hullo or missed call?

If you have an Android, iPhone or BlackBerry, please use the HulloMail app as it immediately notifies you of any new messages. These notifications will be in the form of a sound, vibration or both depending on your device. In addition, if you have the app the HulloMail badge will be automatically updated when you receive a message or missed call.

What is a HulloMail new voicemail notification?

How you are notified depends on your device:

iPhone - You will receive a message on your device, a vibration and the HulloMail badge will update. You will also receive an email to your registered email address if you have this facility activated.

BlackBerry - You will receive a vibration and an icon will appear on the banner at the top of your screen. The icon will be different depending on whether you have received a message or a missed call. The HulloMail badge will also update.

Android - You will see the HulloMail icon at the top of your device screen in your notification bar.

What is a HulloMail new missed call notification?

If a caller hangs up before leaving you a message you will receive a HulloMail missed call notification. This is a changeable option, which you can switch on or off depending on your preference. To turn missed call notifications on or off you need to visit the Settings menu in your app, or My HulloMail, select Voicemail and where it states Missed Calls, simply untick the box.

I already receive notifications for missed calls. How is HulloMail any different?

This can be very useful if you receive a call while out of coverage or if your phone is switched off. HulloMail tells you who called if they didn't leave a message. This is a feature not offered by many Carriers today. You will always know and never miss that important call again.

How can I turn missed calls on/off?

If you have an iPhone or Android device, go to Settings and select Voicemail. Here you will be able to turn Missed Calls on or off. This option does not need to be saved, it is done automatically.

On BlackBerry, simply go to Settings and turn Missed Calls on or off directly from the main settings menu. This option does not need to be saved, it is done automatically.

You can also change this option by visiting My HulloMail, selecting the General tab and ticking Include missed calls, followed by Save.

How do I manage my notifications?

If you have an iPhone go to Settings and select Notification. Here you can re-activate Apple Push. This is a great way to minimize roaming charges when travelling.

This option is not available for any other phone currently.

I'm going abroad, how can I use HulloMail to minimize my roaming charges?

If you have voicemail with a US Carrier and have travelled you will know how costly and difficult it can be to retrieve your messages while away.

To minimize roaming charges, before you leave the US you can set HulloMail to answer all your calls.

Please note doing this will mean your phone will not even ring when you are abroad but HulloMail will notify you when you have a new message. You then have several choices, you can decide to call and listen to your voice messages, call the person from the notification or simply access your email via the internet.

For HulloMail to answer all your voice calls please activate HulloMail Roaming by dialing

**21*(personal mailbox number)#, and call.

Your personal mailbox number can be found at My HulloMail, in the Service Info section.

Remember to re-set HulloMail when you return to the US by dialing the following codes:

Clear all call fowarding: #21# and call
Set conditional call forwarding: Reactivate HulloMail service, see Service Info tab at My HulloMail for the number to dial to do this. The number will be displayed at the top of the Service Info page.

If you follow the steps above you are setting up HulloMail as an unconditional call forward. In this case, HulloMail will answer all incoming calls directly, regardless of what your handset is doing at the time. We recommend doing this if you wish to leave your phone on when roaming as it cuts out the international leg of a call that your Carrier would normally charge for. Remember to change this when you return to the US and dial the conditional call forward code (HulloMail activation) to have your phone ring again.

If you don't want to divert all your calls whilst you are aboard, you will be charged for the roaming and voicemail elements of the call as per your carrier's published charges, this can be costly and is why we recommend following the above. If your phone is turned off while away your calls terminate in the US and therefore are not subject to additional roaming rates.

We recommend diverting all calls and accessing your messages via FREE WiFi, as there is no charge associated with this. When you're connect to WiFi you can access your message using the HulloMail app, by using our web access (My HulloMail), or via email if you have this option selected. You will also be notified of voice messages and missed calls when you are connected to the WiFi.

How do I call HulloMail whilst roaming?

From the US dial 202 747 6290 from any phone. From abroad dial +1 202 747 6290. If the phone you are calling from is not your registered mobile or not recognized you will be asked for your number and PIN. However if the call was done from your registered phone, only your PIN will be requested. Your PIN was sent to you when you signed up and can also be found within the app and at My HulloMail. Select Settings, General and your PIN can be updated from here.

I've forgotten my password, what do I do now?

If you forget your password don't worry, you can request a new password in a number of ways:

You can request a new temporary password directly from the Sign In screen of your iPhone and Android phone. When you launch the app you will be asked to sign in, below this you will see a Forgotten Password link. Click this link and follow the prompts to request a temporary password. Your new temporary password will be sent to the email address you registered with.
Visit My HulloMail, on the sign in screen there is a Forgotten Password link. Select this and follow the prompts. You will be sent a temporary password to the email address you registered with which you can change to something more memorable later.

Is HulloMail secure?

Yes, access to HulloMail is protected by a high-grade 256bit SSL certificate that fully encrypts all communication between your internet browser and the HulloMail service.

If you have selected your email account as your message store, we will always connect using IMAP(s), port 993 wherever possible. This means that communication between HulloMail and your email account is fully encrypted and secure.

Who provides your SSL Certification?

Thawte Consulting - www.thawte.com

Where do I find my HulloMail PIN?

You will find your PIN in your Welcome email which you received when you signed up for HulloMail. You can also find your PIN at My HulloMail and in the Settings menu on your HulloMail app.

Your PIN number is a four digit number that is only required if you call HulloMail from another telephone which is different to the one you registered with. Sometimes we may ask for your PIN if you call from abroad.

How can I change my HulloMail Password?

If you have an iPhone, go to Settings and select Password, PIN. On the following screen enter your Old password, then your New password. Confirm the new password and press Save.

You can also change your password by visiting My HulloMail and selecting the General tab. On the following screen enter your new password, confirm it and then press the Save button.

How can I change my HulloMail PIN?

If you have an iPhone, go to Settings and select Password, PIN. On the following screen enter your new PIN, Confirm the new PIN and press Save.

You can also change your PIN by visiting My HulloMail and selecting the General tab. On the following screen enter your new PIN, confirm it and then press the Save button.

What is the Access Control feature?

Our Access Control feature, available to HulloMail SmartVoicemail Android, iPhone and BlackBerry users, provides you with a mechanism to prevent and detect phone-hacking. Access Control is currently unequalled by mobile operators and other third party voicemail providers.

Access Control allows you to block all 'call-in access' to your voicemails so messages are only retrieved from within the HulloMail app and email. Additionally, you may opt to receive a notification each time your messages are accessed, providing a complete audit trail and additional peace of mind. We are also giving you the option to switch-off online access to messages.

The settings are as follows:

- Voice Access on/off: Allows you to set call access to your voicemail on/off eliminating unauthorised access to your voicemails by phone-hacking

- Enforce PIN on/off: If you use Voice Access, this ensures your voicemail is highly protected from phone-hacking, if you turn this option off, we recommend using Notify of Access.

- Web Access on/off: Access your messages online via the 'My HulloMail' web portal. Useful when travelling or even when you misplace your phone.

- Notify of Access on/off: This setting will notify you each time your messages are accessed via Voice Access or Web, providing immediate detection of any unauthorised access.

Phone-Hacking
The action of News International, private investigators or any other snoopers unscrupulously accessing voicemail. All made possible because mobile operator voicemail systems do not generally enforce PIN when calling voicemail, whilst failing to offer detection of unauthorised access. More information on phone-hacking can be found here.

I want to return to my old voicemail service from my carrier, I have an Android device, how do I do this?

This is simple to do, the Android completes most of the steps automatically.

1. Launch the app

2. Select Settings

3. Select About

4. Press the Service Termination button at the bottom of the About screen

5. Remove the app from your device

This will open a page containing the specific instructions for your device. Make sure you follow all the instructions and do not just delete the app from your device as this does not cancel the call forwarding that was set when you registered for HulloMail and means that HulloMail will still be taking your calls. Follow the steps detailed on the Service Termination screen to terminate the HulloMail service correctly.

Watch Termination on Android

I want to return to my old voicemail service from my carrier, I have a BlackBerry, how do I do this?

This is simple to do, the BlackBerry completes most of the steps automatically

1. Launch the app

2. Select Settings

3. Select About

4. Click on the Service Termination button at the bottom of the About screen. You will see the instructions for terminating your HulloMail service

5. Click on the Deactivate Voicemail to return to your Carrier's basic voicemail

6. Click on the Close Account button

7. Remove the app from your device

Watch Termination on BlackBerry

I want to return to my old voicemail service from my carrier, I have an iPhone, how do I do this?

This is simple to do, the iPhone completes most of the steps automatically.

1. Launch the app

2. Select Settings

3. Select About

4. Press the Service Termination button at the bottom of the About screen. You will see the instructions for terminating your HulloMail service

5. Exit the app and call the HulloMail Deactivate contact in your address book

6. Return to the Service Termination Screen and press the Close Account button

7. Remove the app from your device

Watch Termination on iPhone

Verizon: How can I access my old voicemail or turn off the MWI?

To retrieve your Verizon VM you can dial *86 as documented here. If that doesn’t work for you:

1. Dial *73

2. Dial your mobile number and listen to your Verizon VM’s which will subsequently remove the Message Waiting Indicator if this is on

3. Reset your HulloMail divert by dialling *712027476280

Voice Access to HulloMail is achieved by dialling a Global Access Number (+1 2027476290). Other access direct by playing the messaging from Gmail, or via the web portal here.

What is HulloMail?

HulloMail provides instant voice messaging and innovative voicemail applications for BlackBerry, Android and iPhone. Sign up and usage of the service is FREE.

With HulloMail it's easy to:

Listen to your messages quickly
Receive instant notification of missed calls, voicemails and Hullos
Share, delete or keep voicemails forever
Synchronize contacts so you can see who's calling you instantly
Send short voice messages (Hullos) to one or all of your contacts without having to call them
Reply to voicemails for FREE with a Hullo
Access, view, listen to and manage your messages and missed calls on your device of choice, email, mobile or the internet
Use voicemail as a conversational tool, sending Hullos to create a dialogue with one or many

How do I pronounce HulloMail?

With a Scottish accent say hulloooo Mail... We sometimes find that a couple of glasses of Scotch helps!

How big are HulloMails?

An average 30 second voicemail will be about 125KB in size. So with Gmail's 7GB+ storage, you should be able to keep your messages for as long as you wish.

How do the HulloMail call forwarding work?

HulloMail is activated during registration as a conditional call forward. HulloMail will answer all incoming calls if you are not available (phone off/out of coverage), busy (engaged) or you simply don't answer.

What is My HulloMail?

My HulloMail is a secure online area accessible from www.hullomail.com.

In order to access this area you need to use the same account details you use to access the HulloMail service.

My HulloMail has a number of functions. Firstly, you can access this area to view, listen, delete and save your messages which is particularly useful if your phone battery dies or you have no network coverage. Secondly, My HulloMail is where you can manage your account details, update passwords and PINs, turn on missed call notifications, etc.

How can I tell my friends about this service?

If you have your friends' email addresses why not send them a Hullo? When they receive the Hullo they will have the option to join HulloMail and send a Hullo back by downloading one of our apps available from the App Store, BlackBerry App World and Android Market.

How do I contact HulloMail?

If you haven't found the answer to a question here you can access the HulloMail forum for more help. You can also contact support via support@hullomail.com. Alternatively, if you want to contact us for another reason, please email feedback@hullomail.com. Please note feedback@hullomail.com is not monitored 24/7.

I would like to give some feedback, how do I do this?

We're always interested in your feedback, you can get in touch with us in many different ways:

The mobile app is not remembering who I am

This is a known issue and can be rectified by re-starting your device.

What's the difference between a missed call and a voicemail

HulloMail, free smart voicemail, is ad-supported meaning you will receive visual advertizements in the app. We understand that this is not to everyone's taste and have therefore introduced ad-free, paid for versions of all apps that you can purchase for an annual fee. These apps will contain no advertizing and will be first in line to receive new features such as enhanced group messaging, further personalization options and message management tools. Currently both apps have the same features.